Privacy Policy

 

We treat the privacy of our clients very seriously and take appropriate security measures to safeguard your privacy. This Policy explains how we use any personal information that we collect about you, either via a telephone conversation, email or letter. It explains what personal data we collect, how we collect it, how we process it, protect it and share it, and the measures we take to protect and manage it.

​

What information do we collect about you?

Personal data means any information that may be used to identify a living individual. The information we may collect about you includes, but is not limited to: your first and last name, your home address, your email address and other contact information, whether at work or at home, and where necessary other information including your date of birth. To comply with Money Laundering Regulations and to obtain proof of your identity, we may also need to collect data from your passport or other sources of such proof. During the course of our dealings with you, we may also collect other personal data about you, to enable us to help you in your property purchase and/or investment.

​

How is information collected? 

You may provide personal data to us when you contact us, for example by telephone, by email or by writing to us. We will always ensure that you consent to passing that data to us and check the purposes for which you are providing it. Information obtained from other sources:  we only obtain personal data about you from third parties if this is permitted by law. We may use legal public sources to obtain information about you, for example, to verify your identify in order to satisfy our legal obligations, for example under the Money Laundering Regulations. We will ensure that any information we obtain is relevant to the transaction we are undertaking, and is obtained only from reputable third-party companies that operate in accordance with the General Data Protection Regulation (GDPR). Examples may include law firms, banks/financial institutions, mortgage lenders, credit checking/referencing agencies and similar organisations. You will already have submitted your personal data to these companies and specifically given permission to allow them to pass this information to other companies that provide similar services.

​

How do we use your personal data?

We use your personal data to manage and administer your property purchase, after-sales requirements and for any investments you may have with us. We will use it for the purposes for which it was provided to us as stated at the point of collection (or as is obvious from the context of its collection). We may also use your personal data to contact you with information about our services and to notify you of any changes to our service. Any information that is given to us to enable us to help you in your property purchase and/or investments and will not be used for marketing purposes.

​

How do we protect your personal data? 

We undertake at all times to protect your personal data, including any financial details. We will also take reasonable security measures to protect your personal data in storage, including but not limited to: password protection/ encryption of electronic data, lockable filing cabinets, and secure physical premises.

 

Do we share your personal data? 

We recognise that your information is valuable and we take all reasonable measures to protect your information while it is in our care. We will keep information about you confidential and will only disclose your information with other third parties with your express consent, unless we are obliged by law to do so (for example in the event of an investigation into alleged fraud, money laundering or other legal action).

 

How long do we keep your data for? 

We only keep data if we can justify why we need to keep your personal data in a form that permits identification of individuals. If we do not need to identify individuals, we should anonymise the data so that identification is no longer possible.

​

What are your rights as a 'data subject'?

The General Data Protection Regulation (GDPR) grants you the right to request details of particular personal data that Pure Home Group holds about you. This is referred to as a Subject Access Request (SAR). We will respond as promptly as possible and certainly within one month of receiving your request. Our response will include details of the personal data we hold about you, including:

• The source from which we acquired the information

• The purpose for processing the information

• The persons or entities with whom we are sharing the information (if applicable)

• Right to rectification and erasure

 

If you advise us of any errors in the data held, or you ask us to erase your personal data, we will confirm to you, without undue delay, that we have corrected any errors in the data held or that we have erased your personal data, unless we are prevented from doing so by a legal obligation or requirement.

​

How do we use cookies?

Our website uses cookies. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

​

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

​

Policy Changes

This policy is regularly reviewed to ensure that we comply with best practice standards in protecting your privacy. We reserve the right to update, modify or amend this policy; however we will not materially change how we use information you have already given to us without your prior agreement.